Quality

Despite such success with products like Cellulaze (which has received both CE marking and FDA approval), Neil  knows not to be complacent with the quality of the products offered and stresses that further regulation is never a bad thing, especially in light of the PIP crisis and current regulatory standards with regard to hair removal procedures, for example.

‘The market is constantly under pressure from all angles. I know that the European aesthetic surgery standard is going to be enforced in 2012. This will provide a level to maintain the professionalism of the industry for the public, and I personally have been waiting for that a long time.’

Neil believes that the proposed regulations will  help to weed out those who do not take the industry seriously and who are only looking out for themselves. This is backed by the review about to be undertaken by Sir Bruce Keogh.

‘The media love bad press on people who get hurt, and that just tarnishes the market.

‘The market is certainly under pressure from all angles with regard to the regulation of the industry.’

Continued growth

Talking to Neil, it was clear to see that he is very passionate about the work he does and the industry within which he works.

‘I am fortunate to be in a job that I really enjoy and have been able to build a team of people that share my passion and commitment,’ he says.

‘We are extremely fortunate that we work with customers, in both public and private sectors, who appreciate the brands we’re selling.’

Indeed, Cynosure as a company has seen exceptional growth in recent years, showing that their investment in the right products, as well as the right levels of customer service and R&D, have really paid off.

‘I am in a position to lead a team to deliver the highest level of customer satisfaction, something I feel is crucially important in not forgetting that this is a service industry, with customer and company relations at its centre.’